1. Contact Us & Merchant Information
Welcome to Urban Store. For any queries regarding orders, delivery status, returns, or payment support, please feel free to reach out to our dedicated support team.
🏢 Brand & Store Name: Urban Store
⚖️ Legal Entity / Website Owner: Urban Store Entity
📧 Official Email Support: [email protected]
📍 Operational Address: Rajasthan, India
⏰ Working Hours: Monday to Saturday (10:00 AM - 06:00 PM IST)
2. Privacy Policy
Urban Store ("we", "our", "us") values your privacy. Personal information collected during checkout—including customer name, phone number, shipping address, and email address—is used exclusively for processing orders, generating invoices, and providing shipping updates. Urban Store does not sell, trade, or share customer data with unauthorized third parties.
3. Terms & Conditions
By accessing or purchasing from Urban Store (accessible via our primary domain), you agree to provide true and accurate shipping information. All prices are listed in Indian Rupees (INR) and include applicable taxes. Urban Store reserves the right to cancel orders or adjust pricing in the event of technical glitches or stock unavailability.
4. Refund & Cancellation Policy
Cancellations: Customers can request order cancellation within 12 hours of placing the order by contacting [email protected].
Returns & Exchanges: Urban Store provides a 7-day hassle-free return or exchange policy for damaged, wrong, or size-mismatched apparel.
Refund Timeline: Upon inspection and approval of returned goods, refunds are credited back to the customer's original payment method within 5-7 working days.